Refund and Returns Policy

1. General Overview

At ThriveBuy we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product. After this period, returns will not be accepted unless required by law.

2.2 Condition of Returned Items

To be eligible for a return, the item must be:

• Unused, undamaged, and in its original condition.
• In the original packaging, including all accessories, manuals, and tags.
• Accompanied by a valid proof of purchase (order number or receipt).

2.3 Non‑returnable Items

The following products cannot be returned or refunded:

• Personalized or custom‑made items.
• Perishable goods, such as food or cosmetics with an expiration date.
• Products marked as “Final Sale” or “Clearance”.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect, error on our part, or a damaged shipment, you are responsible for all return shipping costs. We recommend using a trackable shipping method and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2 Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The total time for the refund to appear in your account depends on your financial institution.

4.3 Partial Refunds

Partial refunds may be applied in cases where the returned item is not in its original condition, missing accessories, or has been opened and used.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process outlined above and place a new order for the desired product. Once the original item is received and approved, we will process the refund, and you can complete the exchange separately.

6. Defective or Damaged Items

Should you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. In the event of a conflict between this policy and local law, the law will prevail.

We reserve the right to modify this policy at any time without prior notice. The most current version will be posted on our website.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: ThriveBuy, 123 Commerce Street, Dallas, TX 75201, USA